Rr99 believes online entertainment should bring joy, not stress. We provide tools, guidance, and support to ensure every member plays within healthy and responsible limits.
At rr99, we understand that the majority of our members play purely for entertainment and to have fun with friends. Online gaming is an enjoyable leisure activity when done the right way. However, we also recognise that for a small number of people, gaming habits can evolve into something more serious if left unchecked.
That is why rr99 places responsible gaming as one of the core pillars of our platform. It's not just a slogan — it's a real commitment we demonstrate through the control tools, monitoring systems, and support we provide to every member.
We want every gaming session you have on the rr99 platform to end with a smile – not regret. To that end, we invite all members to know themselves, set clear boundaries, and make full use of the tools we provide.
Remember – gambling should be entertainment, not a source of income or a way to solve financial problems. When you play with a clear mind and defined limits, every game becomes more enjoyable and meaningful.
rr99 is strictly for members aged 18 and above. If you or someone you know is struggling with gambling-related issues, please contact our support team for immediate assistance.
Our approach to responsible gaming is guided by three core principles. First, self-awareness – understanding your motivations for playing and recognising when gaming starts to become a problem. Second, active control – using the tools we provide to set limits that suit your lifestyle and finances. Third, ongoing support – ensuring help is always available when you need it, without any shame or judgment.
These three principles are more than just words – they are reflected in every function and feature we have built into the rr99 platform. From the account dashboard to our 24/7 support system, everything is designed with our members' well-being as the priority.
Studies show that uncontrolled gaming habits can have a negative impact on personal finances, family relationships, and mental health. In Malaysia, this issue is receiving increasingly serious attention from various parties, including health organisations and community welfare bodies.
Rr99 takes this responsibility seriously. We don't just meet regulatory requirements — we go further by providing tools and resources that help our members make informed decisions every time they log in to the platform.
Providing easily accessible responsible gaming tools for all members at no extra charge.
Not allowing members under the age limit to register or use our platform.
Training support staff to identify and assist members who need help.
Not sending aggressive promotions to members who have set their own limits.
Collaborate with problem gambling support organisations to facilitate access to professional help.
Respecting the decisions of members who choose to take a break or close their account entirely.
All responsible gaming tools at rr99 take effect immediately once set and cannot be relaxed before the specified period ends.
All these tools are available directly in your account – free, easy, and effective immediately.
Set the maximum deposit amount for a daily, weekly, or monthly period. Once the limit is reached, no additional deposits will be processed until the period resets. This tool helps you stay within your planned budget.
Set the maximum duration for each gaming session. Once the time limit is reached, the platform will display a reminder and automatically end your session. This ensures you do not lose track of time while playing.
Set the maximum loss amount you are comfortable with over a given period. Once this limit is reached, the platform will block any further gaming for that period – protecting you from excessive losses.
Choose to take a break from the platform for 24 hours, 48 hours, or 7 days. During the break period, you will not be able to log in or make any transactions. This is a useful step when you feel you need a short pause.
For more serious cases, you may apply for self-exclusion from the rr99 platform for 30 days, 6 months, one year, or permanently. This is a firm commitment to stop gambling activity for a longer period.
View your full history of gaming activity, deposits, and withdrawals at any time. This transparent record helps you assess your own gaming patterns and make smarter decisions based on real data.
Problem gambling rarely develops overnight – it grows gradually. Recognise the early signs before they become more serious.
Recognising the problem is the most courageous first step. If you identify two or more of the signs above in yourself, please contact the rr99 support team or an external support organisation to talk it through.
Answer the following questions honestly to assess your own gaming habits.
Have you ever taken time off work, school, or family to gamble?
Has gambling ever caused problems in your personal relationships or household?
Have you ever gambled to solve financial problems or pay off debts?
Have you ever continued playing after intending to stop at a certain amount?
Have you ever borrowed money or sold valuables to fund your gambling?
Do you feel guilty, ashamed, or distressed after a gambling session?
Have you ever hidden your gambling activities from family members or close friends?
If you answered "Yes" to three or more of the questions above, we encourage you to contact the rr99 support team or seek professional advice from a relevant organisation.
This process takes less than 2 minutes and takes effect immediately.
Access your account via the Login button at the top of the page or click here. Enter your username and password to access your account dashboard.
Click your profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.
Choose from deposit limit, session time limit, loss limit, cool-off, or self-exclusion. Each option comes with a clear description to help you pick the one that suits you best.
Enter your desired limit and select the appropriate period. The system will display a summary of your choices before confirmation.
Click "Confirm" to activate your limit. You will receive confirmation via email and an in-account notification. The limit takes effect immediately after confirmation.
Mental health and gambling experts are responsible for recommending these practices:
Set a fixed amount for online entertainment each month, just like a budget for movies or dining out. Never exceed this budget under any circumstances.
Accept losses as the cost of entertainment, not something to be recovered. Playing more to chase lost money is a dangerous habit.
Do not use gambling as an escape from personal problems, work stress, or grief. It will only make things worse in the long run.
Use a clock or phone timer to keep yourself on track. Take a break of at least 10 minutes every hour and stop completely once your time limit is reached.
Make sure gambling is not your only leisure activity. Maintain hobbies, social activities, and family time to keep a healthy life balance.
If you feel that gambling is beginning to affect your life, do not delay in speaking with a trusted family member or friend.
Answers to the most frequently asked questions by our members regarding responsible gaming.
In addition to rr99's internal support, there are several professional organisations that can help you or a family member in need.
The rr99 support team is available anytime via live chat on the platform. Contact us for any enquiries related to responsible gaming or account controls.
The Ministry of Health Malaysia provides mental health and counselling services accessible through government hospitals across Malaysia, including treatment for behavioural addiction.
A national welfare helpline operating 24 hours a day, 7 days a week. Suitable for those who need immediate support or guidance towards professional help.
The Malaysian Board of Counsellors (MBC) lists licensed and qualified counsellors to assist with addiction issues. Counselling sessions can be conducted in person or online.
Asking for help is a sign of strength, not weakness. The rr99 support team is available anytime via live chat on the platform. Email us: [email protected]