Terms and Conditions RR99 – Your Platform Usage Guide

These Terms and Conditions ("Terms") govern your use of the rr99 platform, accessible via rr99.bz and all its subdomains. These Terms take full effect when you register as a member, make your first deposit, or simply browse our website.

Rr99 reserves the right to update or amend these Terms at any time without prior notice. It is your responsibility as a member to review these Terms periodically. Continued use of the platform after any amendment constitutes acceptance of those changes. If you disagree with any part of these Terms, you are required to stop using the rr99 platform immediately.

These Terms are to be read together with Privacy Policy and Responsible Gaming Policy ours, all of which together form the complete agreement between you and rr99.

To register and use the rr99 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old or have reached a higher legal age as required by the jurisdiction in which you reside.
• Having full legal capacity to enter into binding agreements as set out in these Terms.
• Not a resident or citizen of any jurisdiction where participation in online gaming is illegal or restricted.
• Your account has never previously been closed by rr99 for a breach of Terms.
• Acting on your own behalf and not as an agent or representative of any other party.

During registration, you are required to provide accurate, complete, and up-to-date information. rr99 reserves the right to verify your identity at any time through a KYC (Know Your Customer) process. Failure to provide the requested verification documents within the specified timeframe may result in your account being temporarily suspended or terminated.

Each individual is only permitted to hold one (1) rr99 account only. Holding more than one account (known as "duplicate accounts") is a serious breach of these Terms. rr99 reserves the right to close all duplicate accounts and forfeit any associated balances or wins.

You are fully responsible for:

• Keeping your account username and password confidential at all times.
• Ensuring no other party uses your account, including family members.
• Notifying rr99 immediately if you suspect any unauthorized access to your account.
• Updating your personal information whenever any changes occur.
• All activity that occurs under your account, whether carried out by you or another party.

Rr99 shall not be liable for any losses arising from unauthorised use of your account should you fail to take reasonable security measures to protect your login credentials.

Rr99 supports a wide range of popular payment methods in Malaysia, including DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR).

Deposit: The minimum deposit is as specified on the platform's deposit page. Funds will typically be credited to your account within minutes after the payment is successfully confirmed by the payment gateway.

Withdrawal: Withdrawals will be processed within 5–15 minutes for e-wallet methods and 1–3 business days for bank transfers. rr99 reserves the right to require identity verification before processing withdrawals, particularly for amounts exceeding certain limits.

• Withdrawals may only be made to an account or e-wallet registered under the same member's name.
• Rr99 reserves the right to withhold withdrawals until the KYC process is complete.
• The withdrawal method must match the deposit method used, except in certain circumstances approved by rr99.
• Rr99 does not charge any fees for processing withdrawals; however, third-party charges from your bank or e-wallet provider may apply.

Rr99 offers a variety of bonuses and promotions to both new and existing members. All bonuses are subject to specific terms and wagering requirements, which are clearly stated in each promotion's terms.

General principles that apply to all rr99 bonuses:

• Bonuses may only be used for wagering purposes within the rr99 platform and may not be transferred to any other party.
• Wagering requirements must be fulfilled before any wins from bonus funds can be withdrawn.
• Rr99 reserves the right to void any bonus obtained through fraudulent means or in violation of these Terms.
• Only one welcome bonus is permitted per member, per household, per IP address and per device.
• Wins from free spins or no-deposit bonuses may be subject to a maximum withdrawal limit.
• Rr99 reserves the right to withdraw or modify any promotion at any time without prior notice.

Abuse of the bonus system, including arbitrage betting aimed at meeting wagering requirements without genuine risk, is prohibited and may result in bonus forfeiture and account closure.

All games available on the rr99 platform use a Random Number Generator (RNG) certified by independent auditing bodies to ensure complete fairness and randomness. Each game has specific rules accessible within its game interface.

Regarding game results:

• The results of all games are final once recorded by the rr99 server.
• In the event of a technical disruption during an active game, rr99 reserves the right to void the round in question and refund the bet.
• Wins will be automatically credited to your account balance after each game is completed.
• Rr99 reserves the right to void any bets or wins resulting from technical errors, pricing mistakes, or clear system abuse.

For sports betting, all bets will be settled in accordance with the official results issued by the relevant sports governing body. rr99 reserves the right to delay bet settlement until the official result is confirmed.

To ensure the safety and fairness of all members, rr99 strictly prohibits the following activities on our platform:

• Fraud and Forgery: Providing false information during registration or the identity verification process.
• Money Laundering: Using the rr99 platform to conceal or transfer funds from illegal sources.
• Use of Bots and Automation Software: Using any software, scripts, or automated tools to play or interact with the platform.
• Collusion: Colluding with other members to manipulate game outcomes or gain an unfair advantage.
• Bug Exploitation: Exploiting any technical errors or vulnerabilities in the platform system.
• Hacking: Any attempt to access, modify, or damage rr99 systems without authorization.
• Duplicate Accounts: Creating or using more than one account to benefit from promotions or circumvent set limits.
• Disruption: Harassing, threatening, or behaving disrespectfully toward rr99 staff or other members.

Rr99 takes your privacy seriously. The collection, use, and protection of your personal data is governed by Privacy Policy ours, which forms part of this agreement.

In summary, rr99 is committed to:

• Only collecting data necessary for platform operations and legal compliance.
• Protecting your data using 256-bit SSL encryption and high-grade security measures.
• We do not sell or share your personal data with third parties without your consent, except where required by law.
• Allowing you to access and update your personal information at any time through your account settings.

By using the rr99 platform, you agree that rr99 may use your data for relevant marketing purposes, including sending information about the latest promotions and offers. You may opt out of these marketing communications at any time via the communication preferences settings in your account.

All content on the rr99 platform — including but not limited to logos, graphics, text, user interfaces, source code, software, and design — is the exclusive property of rr99 or its licensors and is protected by applicable copyright and intellectual property laws.

You are granted a limited, non-exclusive and non-transferable licence to access and use the platform solely for your personal entertainment purposes. This licence does not include the right to:

• Copying, modifying, distributing, or creating derivative works from any rr99 content.
• Using any data mining tools, bots, or other automated data collection methods.
• Reproducing rr99 content on any other platform or website without written permission.
• Reverse engineering any part of rr99's software or technology.

The rr99 platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running without interruption, rr99 does not guarantee that the platform will always be available, error-free, or fully secure against threats beyond our control.

Rr99 shall not be liable for:

• Any financial losses incurred while playing on the platform, including losses resulting from game outcomes.
• Indirect, incidental or consequential damages arising from the use of the platform.
• Service disruptions caused by factors beyond our control, such as internet connectivity issues, third-party disruptions or force majeure events.
• Any loss of data or information resulting from unexpected technical failures.

In all circumstances, rr99's maximum liability to you shall not exceed the total net deposits you have made in the 30 days preceding the relevant claim.

Rr99 reserves the right to suspend, restrict, or close any member's account at any time for the following reasons:

• Violation of any part of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Failure to provide the requested KYC documentation within the specified timeframe.
• Requests from relevant authorities or law enforcement agencies.
• At the member's own request to voluntarily close the account.

Members who wish to voluntarily close their account may contact the rr99 support team via live chat. Any remaining funds in the account (after deducting any bonuses that do not meet the requirements) will be returned to the original payment method within a reasonable timeframe, subject to compliance with withdrawal conditions.

Rr99 reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. Such amendments take effect immediately upon being published on the rr99 website.

We will endeavour to notify members of material changes via notices on the platform or through the registered email address. However, it is your responsibility to check this page periodically to ensure you are always aware of the latest binding version of the Terms.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms, including any question regarding the existence, validity, or termination of this agreement, shall first be referred to rr99's internal dispute resolution process.

The rr99 dispute resolution process is as follows:

1. Submit your complaint in writing to the rr99 support team via live chat or official email.
2. Rr99 will investigate complaints and provide a response within 5–7 business days.
3. If you are not satisfied with rr99's decision, you may request a review by senior management within 14 days.
4. Senior management's decisions on all matters relating to gaming and interpretation of the Terms are final.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the rr99 platform in general, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly within the rr99 platform – the fastest way to get help.
• Email: [email protected] – for written enquiries that require documentation.
• FAQ: Visit the FAQ ours for answers to the most frequently asked questions.

The rr99 support team operates 24 hours a day, 7 days a week, and communicates in Malay, English, and Mandarin to ensure every member receives assistance in their preferred language.